Support
Questions, a bug, or an idea? Email us at support@rippletimer.com.au. We usually reply within two working days.
Common questions
How do I time a contraction?
Tap the timer when a contraction starts, and tap it again when it eases. Ripple records the length and the time since the previous one. You can rate how strong it was afterwards.
What is 5-1-1?
Many care teams suggest calling when contractions come about every 5 minutes, last about 1 minute each, and have done so for 1 hour. Advice differs between care teams and for first and later babies, so always follow your own team's advice.
I tapped by mistake. How do I fix it?
Tap "Undo" just under the timer straight after the tap, or open the Log and delete the entry.
I forgot to stop the timer.
If a contraction runs for more than 15 minutes, Ripple asks whether to save it as a 1-minute contraction instead of keeping the long one. You can delete it in the Log.
Is timing free?
Yes. Timing is free and unlimited, and it never stops for a paywall. Premium is a one-off purchase for styled PDFs and unlimited keepsake photos. Backups, exports and deleting your data are always free.
How do I restore my Premium purchase?
Open the Premium screen and tap "Restore purchase". Make sure you're signed in with the same Apple ID you used to buy it. If you use Family Sharing, Premium is shared with your family group.
Where is my data stored?
Only on your phone. Ripple has no account and no server that holds your data. See our privacy policy.
How do I move my data to a new phone?
On your old phone, go to Settings → Your data is yours → Export a backup file and save it to Files or iCloud Drive. On your new phone, go to Settings → Your data is yours → Import a backup file. Your iPhone's own iCloud backup also includes Ripple's data.
How do I delete everything?
Go to Settings → Your data is yours → Delete all data. This erases your contractions, birth story and photos from the app, and it can't be undone.
How do I change how the timer looks?
Go to Settings → Timer style and pick one of seven styles. Each shows the first minute of a contraction in its own way.
How does the breathing guide work?
It starts by itself with each contraction and follows the pattern shown on the timer screen. Tap the pattern name to switch between Calm, Surge and Box, or tap Breathe to use it between contractions. You can turn off the automatic start in Settings → Breathing guide.
Can I change the hospital bag list?
Yes. In Prep, type in the box at the top of the list to add your own items, and tap × to remove any item, including the suggested ones. "Restore suggested items" brings the suggestions back.
I was given a gift code for Premium. How do I use it?
Open the Premium screen or Settings → Premium and tap "Redeem a code". Enter the code and Premium unlocks.
How do I text my midwife?
Add your midwife or labour ward number in Prep. Then tap "Text midwife" on the timer screen (or in the Log). Messages opens with your labour summary filled in; just tap Send.
Something isn't working. How can I help you fix it?
Go to Settings → Activity log → Share with support, and send it to support@rippletimer.com.au with a short description. The log contains no personal details.
Does Ripple work without internet?
Yes. Everything works offline, including during labour.
Contact
Email support@rippletimer.com.au. Please include your iPhone model and iOS version if you're reporting a bug.
Ripple is made by L.T Austin & M.J Carter, Australia.